At Naani’s Pickles, we aim to deliver your favourite homemade pickles quickly and safely across South Africa.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

  • Standard delivery usually takes 3–7 business days depending on your location within South Africa.

  • Delivery times may vary due to courier delays, remote areas, or high demand periods.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery address and order weight.

  • Occasionally we may offer free shipping promotions for qualifying orders.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.

Delivery Issues

  • Please ensure your delivery address and contact details are correct.

  • If a parcel is delayed or lost, please contact our support team so we can assist you with the courier investigation.

Returns Eligibility

Returns will only be accepted if:

  • The product arrived damaged, defective, or incorrect, or

  • The package was tampered with during delivery.

You must notify us within 48 hours of receiving your order with photos of the issue.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Opened food products

  • Products that have been consumed or used

  • Change of mind purchases

Refunds & Replacements

  • If your claim is approved, we may offer a replacement product or a refund.

  • Refunds will be processed to the original payment method within 5–10 business days after approval.

How to Request a Return

To request a return or report a problem with your order, please contact us with:

  • Your order number

  • Photos of the damaged or incorrect item

  • A brief explanation of the issue

Our team will review your request and respond as soon as possible.

✔ Customer Satisfaction Guarantee

At Naani’s Pickles, we take pride in delivering authentic flavours made with love. If there is any issue with your order, our team will always do their best to resolve it quickly and fairly.